Privacy and Policy

Privacy Policy

Firgrip values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and shop for pet toys, grooming products, and pet comfort items. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party payment processors)

b. Non-Personal Information

IP address
Browser type and version
Device information
Operating system
Website usage data (e.g., pages visited, time spent on pages, and click-throughs)

c. Information You Provide

When you create an account
When you make a purchase
When you subscribe to our newsletter
When you contact customer support

2. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill orders, including shipping and delivery.
To communicate with you about your orders, updates, promotions, and special offers.
To improve our website, products, and customer service.
To prevent fraudulent transactions and enhance security.
To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Service Providers: Companies that assist us with order fulfillment, payment processing, website hosting, email marketing, and analytics.
Shipping Carriers: To deliver your purchases.
Legal Authorities: When required by law or to protect our rights and property.
Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to:

Remember your preferences.
Analyze website traffic and usage patterns.
Provide personalized product recommendations.

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Despite these measures, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability: Request a copy of your personal data.
Correction: Update or correct your information.
Deletion: Request the deletion of your data, subject to legal obligations.
Objection and Restriction: Restrict or object to certain data processing activities.
Withdraw Consent: If you have given consent to data processing, you may withdraw it at any time.

To exercise these rights, please contact us at [Insert Email Address].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your information.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will take appropriate action to remove the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. Please review this policy periodically for updates.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: firgrip@gmail.com

Thank you for trusting Firgrip with your pet product needs! We are committed to safeguarding your privacy while providing you with the best shopping experience.