Shipping and Return Policy
Shipping and Return Policy
At Firgrip, we strive to provide a seamless shopping experience for our customers. Below are our policies regarding shipping and returns for pet toys, grooming products, and pet comfort items. Please review these policies carefully before placing an order.
Shipping Policy
1. Processing Time
- Orders are typically processed and shipped within 1-3 business days of purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Options
We offer the following shipping options:
- Standard Shipping: [Insert delivery timeframe, e.g., 5-7 business days]
- Expedited Shipping: [Insert delivery timeframe, e.g., 2-3 business days]
Shipping costs are calculated based on the total weight of your order and your location. The exact cost will be displayed at checkout.
3. Shipping Areas
- We currently ship to all states within the United States.
- International shipping may be available; please contact us at [Insert Email Address] for details.
4. Tracking Your Order
- Once your order has been shipped, you will receive an email with tracking information.
- You can track your shipment through the carrier’s website using the tracking number provided.
5. Delays
- While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions or carrier delays may affect shipping times.
- If your order is delayed, please contact us at [Insert Email Address] or [Insert Phone Number].
Return Policy
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Certain items, such as grooming tools or personalized products, may not be eligible for return due to hygiene or customization reasons.
2. Return Process
- Contact our customer service team at [Insert Email Address] with your order number and reason for return.
- Once approved, you will receive return instructions and a return shipping label.
- Pack the item securely and include the original packing slip or proof of purchase.
- Ship the package using the provided label.
3. Refunds
- Refunds will be processed to your original payment method within 5-7 business days of receiving the returned item.
- Shipping charges are non-refundable unless the return is due to a product defect or an error on our part.
4. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and details of the issue. We will provide a replacement or full refund.
Contact Us
If you have any questions about our Shipping and Return Policy, please contact us:
- Email: Firgrip@gmail.com
Thank you for shopping at Firgrip! We appreciate your business and are here to ensure your satisfaction.